The debate over whether or not to outsource IT services has been going on for years. There are pros and cons to outsourcing and keeping IT services in-house, and deciding which route is best for your business can be difficult.


In this blog post, we’ll look at the pros and cons of outsourcing IT Support services so you can make an informed decision for you and your business.


Outsourced IT Support


Outsourcing is utilising external services from outside the company to complete tasks or manage processes. On the other hand, IT service refers to using technology to provide solutions for customers and businesses. Put together, outsourcing and IT Support services are often used mutually to provide companies with technological solutions at an affordable cost.


A common example of Outsourcing IT Support is outsourced software development; companies can outsource their software development projects to third parties, who typically utilise advanced technology in the process and ensure that quality standards are met.


Ultimately, these two practices have become an essential part of many business operations as they provide cost savings while allowing necessary tasks to be completed more efficiently.


Pros of Outsourcing IT Services


Outsourcing IT services offer businesses numerous advantages in today’s marketplace. Not only is there a tremendous opportunity for cost savings and access to highly skilled labour, but the impact on efficiency can be huge. In addition, companies can often benefit from increased customer satisfaction and faster response times when they outsource their IT needs.


Additionally, outsourcing means companies have the resources to innovate and remain competitive while allowing internal teams to refocus on core business operations. Finally, outsourcing IT services allows businesses to commit fewer funds to costly hardware upgrades, which further helps minimise overhead costs and focus budgets where it matters most: on strategic projects that will deliver a return for their organisation.


Cons of Outsourcing IT services


Outsourcing IT services may seem attractive and cost-saving, but there are potential drawbacks. One of the primary cons is losing control from assigning key technology services to a third party. With that comes security risks; the company must trust that third party with its sensitive data. Through the services that Indigo Tango provide, we take customer relations seriously and listen to every customer needs and try our best to figure out a solution whilst giving clients the best solution possible.


Looking at Both Sides


Outsourcing IT services can take a lot of work for many businesses. When weighing the pros and cons, it is essential to consider the goals, expectations, and benefits associated with outsourcing. On the one hand, outsourcing may lead to lower upfront costs and less maintenance of internal systems, but organisations need to consider their needs when selecting a provider.


It is also essential to research potential providers by asking questions such as: What type of experience do they have? Will they provide 24/7 customer or technical support? Do they meet any specific industry certifications or standards?


To ensure the best operational outcome for your business, although time-consuming at first, investing time into analysing all aspects of outsourcing an IT service provider will only result in positive long-term benefits as implementing Outsourced IT Support to your business can bring many benefits when compared to in-house services.




Outsourcing IT services can be a great way to save money and access skilled labour, but it’s important to weigh the pros and cons carefully before deciding. Loss of control and security are all potential downsides to outsourcing that need to be considered. By taking the time to understand all of your options, you can make the best decision for your business.


At Indigo Tango, we take IT Support advancements within businesses seriously. We work with clients to improve their IT Infrastructure and safety by putting reliable systems in place. Our IT Support team’s knowledge is here to help a wide range of businesses in their digital transformation journey. If you wish to find out more, contact us here.